Privacy Policy
1. Introduction
This privacy policy describes how Sweet Mama (hereinafter “we” or “us”) collects, uses and protects your personal data when you use our website www.sweet-mama.com (hereinafter “the Site”). By using our Site, you accept the practices described in this policy.
2. Collection of personal data
We collect the following personal data when you use our site:
- First and last name
– Postal address
- E-mail address
– Phone number
– Payment information (credit cards, etc.)
We may also collect information automatically through cookies and other tracking technologies. This information may include IP address, browser type, pages visited, and length of visit.
3. Use of personal data
The data collected is used for the following purposes:
– Order processing and delivery management
– Communication with customers, including order confirmation,
product information and responses to inquiries.
– Improving our services and our Site, including analyzing
user behaviors and preferences to better adapt our offers.
– User account management and technical support
– Compliance with our legal and regulatory obligations
4. Protection of personal data
We implement technical and organizational security measures
appropriate measures to protect your personal data against unauthorized access, disclosure, modification or destruction. These measures include:
– Encryption of sensitive data during transmission
– Restricted access to personal data to employees and contractors only
who need this information to perform their tasks.
– Regular audits of our security systems to detect and prevent vulnerabilities
potential.
5. Sharing of personal data
We only share your personal data with third parties in the following cases:
– When necessary to process and deliver your orders, for example with
delivery services.
– With third-party service providers who help us operate our Site and our
services, provided that they agree to respect the confidentiality of your data
personal.
– When we are legally obliged to do so, for example in response to a
court order or request from a competent authority.
6. User Rights
In accordance with Swiss data protection law, you have the following rights:
– Access your personal data that we hold
– Rectify inaccurate or incomplete data
– Request the deletion of your personal data, subject to certain
legal exceptions
– You object to the processing of your personal data for legitimate reasons
– Request the limitation of the processing of your personal data in certain cases
– Receive your personal data in a structured, commonly used format and
machine-readable, and transmit them to another data controller (right to
data portability).
To exercise these rights, please contact us at info@sweet-mama.com. We
will endeavor to respond to your request as quickly as possible, in accordance with
applicable legal requirements.
7. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the Site. We encourage you to regularly review this page for any changes. If we make a material change, we will notify you by email or by posting a prominent notice on our Site.
8. Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at: info@sweet-mama.com